Privacy Policy Cookie Policy Terms & Conditions

IBK African Foods – Terms and Conditions

Effective Date: August 1, 2025

Welcome to IBK African Foods (“we”, “our”, “us”). By visiting our website, placing an order, or interacting with us on any platform, you agree to be bound by the following Terms and Conditions.

These Terms apply to all users of our website and customers of IBK African Foods. If you do not agree with any part of these Terms, please do not use our services.

1. Overview

IBK African Foods is a Nigeria-based online grocery store specializing in authentic African food items, kitchen staples, and traditional ingredients. We aim to provide customers with a smooth, trustworthy, and culturally-rooted shopping experience.

Our official communication platforms include:

2. Orders & Product Availability

  • All orders are subject to stock availability.

  • We reserve the right to limit purchase quantities or cancel orders due to issues such as stock-outs, fraud suspicion, or technical errors.

  • Once an order is placed and confirmed, changes cannot always be guaranteed.

3. Payments

  • Orders must be paid in full before they are processed and dispatched.

  • Accepted payment methods may include bank transfers, secure payment gateways, and mobile payment options.

  • All prices are listed in British Pounds (£) unless stated otherwise.

  • Discount codes cannot be combined unless explicitly stated.

4. Shipping & Delivery

  • We offer nationwide delivery across United Kingdom.

  • Delivery timelines typically range from 2–7 business days, depending on your location.

  • Shipping fees will be communicated by third-party logistics providers.

  • We are not responsible for delays caused by third-party logistics providers.

5. Returns & Exchange Policy

We take pride in delivering quality products. However:

  • Returns or exchanges are accepted only for damaged, defective, or incorrect items and must be reported within 48 hours of delivery.

  • Items must be unused, sealed, and in original condition.

  • Sale or clearance items are final sale and not eligible for return.

  • Return shipping costs are the customer’s responsibility unless the error was ours.

6. Promotions, Giveaways & Discounts

  • Promotions and giveaways may have specific eligibility rules and expiration timelines.

  • Winners must claim giveaway prizes within 48 hours of notification.

  • Discount codes are valid only within their stated period and apply only to selected products.

7. Intellectual Property

All product descriptions, images, designs, logos, and written content on our website and social platforms are the property of IBK African Foods.
You may not copy, reproduce, or reuse our content without written permission.

8. Customer Conduct

By using our services, you agree to:

  • Treat our team with respect and professionalism.

  • Avoid abusive language, fraudulent behavior, or misleading claims.

  • Not impersonate others or submit false information.

Violation of these guidelines may result in cancellation of orders or a ban from future transactions.

9. Limitation of Liability

IBK African Foods is not responsible for:

  • Delays caused by courier companies or third-party platforms.

  • Losses resulting from incorrect shipping information provided by the customer.

  • Misuse or improper handling of products after delivery.

  • Temporary service outages or technical issues on our website.

10. Privacy Policy

We only collect your personal data for the purpose of order processing, delivery, and (with your consent) marketing.
Your information is never sold or shared with third parties for commercial use. For more details, please read our Privacy Policy.

11. Changes to Terms

We may update these Terms from time to time. Any revisions will be posted on our website or shared via our official communication platforms.
Your continued use of our services indicates acceptance of any updated terms.

12. Contact Us

For questions, orders, or complaints, kindly reach out to us via:
📞 +447516669152(WhatsApp/Call)

📧 info@ibkafricanfoods.co.uk

📸 Instagram: @ibkafricanfoodsuk

🎵 TikTok: @ibkafricanfoodsuk

By shopping with IBK African Foods or engaging with our brand online, you confirm that you have read, understood, and agreed to these Terms and Conditions.

IBK African Foods – Privacy Policy

Effective Date: August 1, 2025

1. Introduction

At IBK African Foods ("we," "our," "us"), protecting your personal information is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your data whenever you browse our website, place an order, subscribe to our newsletter, or interact with us on Instagram, WhatsApp, Facebook, or our website: www.ibkafricanfoods.com.

By using our services or submitting personal information, you agree to the practices outlined in this policy.

2. Information We Collect

We collect personal data through our website checkout, messages, and other interactions. This includes:

  • Personal Identifiers: Full name, shipping/billing address, email, phone number, and date of birth.

  • Order & Payment Details: Product purchases, totals, delivery instructions, payment information (processed securely by third-party gateways — we do not store full card details).

  • Uploaded Content (optional): Photos of proof-of-payment, product reviews, or content submitted for promotions.

  • Communication History: Emails, WhatsApp messages, and social media conversations.

  • Site Usage Data: Cookies, traffic analytics, and browsing behavior to help us improve your shopping experience.

🔒 We do not sell, trade, or rent your personal information to third parties.

3. How We Use Your Information

We use your data to:

  • Fulfill and deliver orders efficiently.

  • Send order confirmations, shipping updates, and customer support responses.

  • Verify payment and protect against fraud.

  • Improve our website, services, and product selection.

  • Send promotional offers or product updates (only if you opt in — you can unsubscribe at any time).

  • Comply with legal duties and resolve any disputes.

4. Data Sharing and Disclosure

We only share your information when necessary:

  • Internal Team: For order processing and support.

  • Service Providers: Like couriers, payment processors, and communication platforms — all under confidentiality obligations.

  • Legal Requirements: Only when required by law or to protect our legal rights.

We limit shared information to what is strictly necessary for the task.

5. Data Security

We implement industry-standard measures, such as:

  • SSL encryption and secure checkout pages.

  • Controlled access to sensitive information.

  • Regular updates and monitoring to prevent breaches.

⚠️ Please note: no method of online data transmission is 100% secure. You use our services at your own risk.

6. Data Retention

We retain personal information only as long as needed to:

  • Complete and support your order.

  • Meet legal or financial reporting obligations.

  • Resolve disputes or enforce agreements.

You can request deletion of your data unless we are legally required to retain it.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Ask for deletion of your data (“right to be forgotten”).

  • Unsubscribe from marketing communications.

📩 To exercise any of these rights, contact us at:
📧 info@ibkafricanfoods.co.uk
📞 +447516669152


8. Cookies and Website Tracking

We use cookies and related technologies to:

  • Remember your cart and browsing history.

  • Track site performance and improve layout.

  • Personalize your experience.

You can control cookies via your browser settings, but some site features may not work if cookies are disabled.

9. Third-Party Links

Our site may include links to delivery trackers, social media, or partner websites. We are not responsible for their privacy policies — please review them separately before interacting.

10. Children’s Privacy

Our services are not intended for children under age 16. We do not knowingly collect personal data from minors without parental consent.

11. Policy Updates

We may update this Privacy Policy as our services evolve. Changes will be posted on our website with a new effective date. Continued use of our services means you accept any changes.

12. Contact Information

Privacy & Customer Support
📧 info@ibkafricanfoods.co.uk
📞 +447516669152 🌐 www.ibkafricanfoods.co.uk

By using our website or interacting with IBK African Foods online, you confirm that you’ve read, understood, and agreed to our privacy practices.

IBK African Foods – Cookie Policy

Effective Date: August 1, 2025

1. Introduction

At IBK African Foods ("we", "our", or "us"), we use cookies and similar technologies to improve your browsing and shopping experience on www.ibkafricanfoods.com (the “Website”).

By continuing to use our Website, you agree to our use of cookies as described in this policy. You may manage or disable cookies through your browser settings at any time.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and activity (such as your cart contents or login status), enhancing both functionality and performance.

3. Types of Cookies We Use

a) Strictly Necessary Cookies

These cookies are essential for the operation of our Website. They enable core features such as page navigation, security, and access to secure areas. Without them, our site won’t function properly.

b) Performance and Analytics Cookies

These cookies collect anonymous information about how visitors use our Website (e.g., page views, bounce rates). This helps us improve user experience and optimize our content.
Examples: Google Analytics, Facebook Pixel.

c) Functionality Cookies

These cookies remember your choices (such as preferred language or delivery location) and provide enhanced, personalized features.

d) Advertising and Targeting Cookies

These cookies may be used to show you relevant advertisements based on your interests and browsing habits. They may be set by us or our advertising partners.

4. Third-Party Cookies

Some cookies on our site may be placed by trusted third parties such as:

  • Google Analytics

  • Meta/Facebook Pixel

  • YouTube (for embedded videos)

These parties may collect data for their own purposes. We do not control these cookies. Please refer to their individual privacy policies for details.

5. Why We Use Cookies

At IBK African Foods, cookies help us to:

  • Ensure smooth and secure site functionality

  • Understand user behavior and improve performance

  • Personalize shopping experiences

  • Track marketing performance and effectiveness

  • Remember your cart and preferences for future visits

6. Cookie Consent and Control

When you first visit our Website, a cookie consent banner will appear allowing you to accept, reject, or customize your cookie settings.

You can manage your preferences at any time by:

  • Using our Cookie Consent Manager (if available)

  • Adjusting your browser settings

Note: Disabling cookies may affect your ability to use certain parts of the Website.

7. Managing Cookies in Your Browser

Most browsers allow you to:

  • Block or restrict cookies

  • Delete cookies after browsing

  • Set site-specific cookie preferences

Refer to your browser’s Help section for instructions on how to adjust these settings.

8. How Long Do Cookies Stay on Your Device?

Cookies may be either:

  • Session Cookies – Temporary and deleted when you close your browser

  • Persistent Cookies – Remain until they expire or are manually deleted

We only set cookies for durations appropriate to their purpose.

9. Updates to This Cookie Policy

We may update this Cookie Policy periodically. Any changes will be published on this page with a new effective date.

10. Contact Information

If you have any questions about our use of cookies, please contact us:

📧 Email: ifo@ibkafricanfoods.co.uk
🌐 Website: www.ibkafricanfoods.co.uk

IBK African Foods
Bringing Africa to Your Kitchen