We’re Here to Help — IBK African Foods Customer Support
At IBK African Foods, your satisfaction is our priority.
Whether you’re tracking an order, need help with a product, or looking to collaborate, our team is ready to respond with clarity and care.
We believe in real, human support — no chatbots, no long waits. Just genuine assistance from people who value your trust.
🧾 Need Help With Any of These?
Order updates or delivery tracking
Payment confirmation or billing issues
Product questions or suggestions
Returns, exchanges, or refunds
Account access or technical support
We’ve got you covered.
📬 Contact Channels
📧 Email Support
Replies within 24 hours on business days.
📞 Phone Support
+447516669152
Available: Monday to Saturday, 9:00 AM – 6:00 PM (WAT)
📦 Order Inquiries?
To help us assist you faster, please include:
Your full name
Your order number
A brief description of the issue
📍 Visit Us (By Appointment Only)
Though we primarily operate online, our registered office is:
19 grange street, Burnley
BB11 4jz
Visits are strictly by appointment. For pickups, logistics, or meetings, please contact us first.
🤝 Business & Vendor Partnerships
Are you a supplier or vendor interested in working with us?
Please send an email to:
📧 info@ibkafricanfoods.co.uk
Use the subject line: “Business Inquiry”
💡 Suggestions & Feedback
We love hearing from you!
Whether it’s feedback about your shopping experience, product ideas, or ways we can serve you better — drop us a line. Your input helps us improve and grow.
⏱️ Response Times
| Contact Type | Response Time |
|---|---|
| Within 24 hours (Mon–Sat) | |
| Phone | 9:00 AM – 6:00 PM, Mon–Sat |
| In-person visits | By appointment only |
Thanks for choosing IBK African Foods — where service goes beyond sales.
📬 Send Us a Message
Fill out the form below, and one of our team members will get back to you as soon as possible.